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How To Buy

Do I need an account to shop on Shoppy?

Having a Shoppy account helps us to make your shopping experience fast, secure and convenient. You can create your own Shoppy account or simply use your Facebook login. To create your account, Click here .

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team. You can reach our team 24/7 under

My payment was processed successfully, but I didn't get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team 24/7 under

How do I know my order has been confirmed?

We’ll send you an email and an SMS once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).

How do I place an order?

Shopping on is easy!

Once you have found the product you want to buy, just follow the steps below:

Login to your account.
Make sure you choose your product variations (i.e. sizes and colors for clothes)
For multiple items order, click on 'Add to Cart' on your products, then, check out from your top right cart icon.
For single item order, click on 'Buy Now',

Click 'Place order' on the left side of the web page.
Click on your preferred payment option, and click on 'Pay Now'.
If you see the 'Thank you for your purchase' page, congratulations, your order has been placed!

I haven't received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team 24/7 under

What does ’Preorder’ or ’Forthcoming’ mean?

These products are not yet available for purchase, but you can pre-order them on Shoppy. Any order will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller.

What should I do if my order is verified but not delivered for a long time?

You can stay up to date with the status of your order at all times. If your order has not been shipped within 2-4 days, please contact us. You can reach our team 24/7 under

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS.

You can also track your order status by entering your tracking number on 'Track my order' or 'Your Name's Account > My Orders' tabs at the top right corner of our website.

My order is delayed. What should I do?

We apologize that your order is delayed. You can track your order status by entering your tracking number under 'Track my order’. If the status has not changed in a while, please get in touch with our Customer Support Team.
You can reach our team 24/7 at

Why my order was cancelled?

There are a few reasons why an order may be cancelled. For instance, sometimes an item is out of stock or was priced incorrectly by the seller. While we encourage all of our sellers to keep their stock and prices updated, occasionally they fall short.

Another reason an order might be cancelled is if the order was not confirmed or our delivery attempts failed more than three times. Shoppy makes it a priority to ensure the safe delivery of your items, so if we cannot confirm the order or if the delivery is consistently not successful, the order will be cancelled and we will refund your money.

If you have further questions or want to inquire about an order, you can contact our Customer Service through our convenient Live Chat from 9:00AM to 9:30PM. You can also reach our team 24/7 under

How do I cancel my order?

If your order is not yet on its way to you, your order is eligible for cancellation, "Cancel Button" will indicate on your desired order that you wish to cancel.

Fill out the cancellation request form:

1. Choose the item(s) you need to cancel.
2. Make sure you read and agree with the cancellation policy.
3. Select your cancellation reason.
4. Click on "Submit".

If your order is already on its way to you or if you have already received your order, you may be able to return your product.


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